Shipping policy

Shipping Policy — Cat Home

At Cat Home, we are committed to delivering your order safely and efficiently.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with your shipping details.

🌍 Shipping Destinations

We currently ship to:

  • United Kingdom

For other locations, please contact us before placing your order.

⏱️ Delivery Time

Estimated delivery times:

  • United Kingdom: 5–10 business days

Please note:

  • Delivery times are estimates and may vary due to external factors such as courier delays or high demand periods.

💸 Shipping Costs

  • Shipping costs are calculated at checkout
  • Occasionally, we may offer free shipping promotions

📬 Tracking Information

Once your order is shipped:

  • You will receive a tracking number via email
  • Tracking updates may take 2–5 days to appear in the system

⚠️ Delays and Issues

We are not responsible for delays caused by:

  • Courier services
  • Customs (if applicable)
  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact us and we will assist you.

📍 Incorrect Address

It is the customer’s responsibility to provide accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Reshipping may require an additional fee

📦 Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact the courier directly
  • You may also contact us for assistance

We are not responsible for lost or stolen packages confirmed as delivered.

📬 Contact Us

If you have any questions regarding shipping: