Refund policy

Return & Refund Policy — Cat Home

At Cat Home, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

🕒 Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

🚫 Non-returnable items

Certain items cannot be returned:

  • Used or damaged items not due to our error
  • Items returned without prior approval
  • Perishable goods or hygiene-sensitive products (if applicable)

🔄 Return Process

To initiate a return, please contact us:

Include your:

  • Order number
  • Reason for return
  • Photos (if item is damaged or defective)

Once your return is approved, we will provide instructions on how to send the item back.

💸 Refunds

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method
  • Processing time: 5–10 business days

🚚 Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping costs are non-refundable
  • If you receive a defective or incorrect item, we will cover the return shipping costs

❗ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos as proof.

We will:

  • Send a replacement or
  • Issue a full refund

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your payment provider
  3. Contact us at cathomeplus@outlook.com

📬 Contact Us

If you have any questions about returns or refunds: